Voltaris Energy Pty Ltd (“Voltaris”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we handle personal information when you visit voltarisenergy.com.au, contact us, or request a quote for solar or battery products and services in Victoria.
1. Who we are
Voltaris Energy Pty Ltd is a CEC-accredited solar and battery installer based in Melbourne, Victoria.
- Email: info@voltarisenergy.com.au
- Phone: 1300 702 888
- Location: Melbourne, VIC, Australia
2. Information we collect
We may collect personal information that you provide directly, including:
- Name, email address, phone number, and suburb or local area
- Property type (residential or commercial) and details relevant to a solar or battery quote
- Messages, preferences, and other information you include in enquiry forms or emails
- Records of calls or correspondence with our team
We may also collect limited technical information automatically when you use our website, such as IP address, browser type, device information, pages viewed, and approximate location derived from analytics tools.
3. How we collect information
- Website contact and quote request forms (including forms processed via Formspree)
- Phone, email, or social media messages
- Google Analytics and similar analytics or advertising technologies
- Publicly available sources where relevant to providing our services
4. How we use personal information
We use personal information to:
- Respond to enquiries and provide quotes, assessments, and installation services
- Manage rebates, finance referrals, scheduling, and customer support
- Improve our website, products, and services
- Send service-related communications (and marketing only where permitted, with opt-out available)
- Meet legal, regulatory, insurance, and accreditation requirements
5. Disclosure to others
We may share personal information with trusted service providers who help us operate our business, such as:
- Website hosting and form-processing providers
- Analytics providers (for example, Google Analytics)
- Email and communications tools
- Finance partners, product suppliers, or subcontractors where needed to fulfil your request
- Professional advisers, insurers, or regulators where required by law
We do not sell your personal information.
6. Cookies and analytics
Our website uses cookies and similar technologies, including Google Analytics (measurement ID G-5CC9PM86Z3), to understand how visitors use the site and to improve performance. You can control cookies through your browser settings. Disabling cookies may affect some site features.
7. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Information may be stored on systems operated by us or by our service providers in Australia or overseas. Where information is handled overseas, we take reasonable steps to ensure it is treated consistently with Australian privacy obligations.
8. How long we keep information
We retain personal information only as long as needed for the purposes outlined in this policy, or as required for legal, accounting, warranty, or regulatory reasons. When information is no longer required, we take reasonable steps to destroy or de-identify it.
9. Access and correction
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. Contact us using the details below. We may need to verify your identity before responding.
10. Complaints
If you have a privacy concern, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Third-party links
Our website may link to third-party sites (for example social media or partner pages). Those sites have their own privacy policies, and we are not responsible for their practices.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of our website after an update means you accept the revised policy.
13. Contact us
For privacy questions, access requests, or complaints:
- Email: info@voltarisenergy.com.au
- Phone: 1300 702 888
- Web: Contact form